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Visionaries Billing Policy

Last Updated: 12/09/2024

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1. Membership Tiers

1.1 Creator Role (Free)

  • Access to basic community features
  • Access to general content
  • No payment required

1.2 Lumen Role (Paid)

  • Monthly subscription: $55 USD
  • Premium features including:
    • Advanced classes
    • Personalized feedback from Loka
    • Exclusive community spaces
    • Creative challenges
  • Billed monthly through Stripe

2. Payment Terms

2.1 Billing Cycle

  • Lumen Role subscriptions are billed monthly
  • Billing occurs on the same date each month
  • Subscription begins on the date of initial payment

2.2 Payment Methods

  • All payments are processed securely through Stripe
  • We accept major credit and debit cards supported by Stripe
  • Payment methods may vary by country based on Stripe's availability

2.3 Currency

  • All prices are in US Dollars (USD)
  • Any currency conversion fees or rates are determined by your payment provider

3. Cancellation

3.1 How to Cancel

3.2 Effects of Cancellation

  • Cancellation prevents future billing charges
  • Access to Lumen Role features continues until the end of your paid period
  • No partial refunds for unused time
  • You may continue using the Creator Role features after cancellation

4. Refund Policy

4.1 Standard Policy

  • Subscriptions are non-refundable
  • Charges are not prorated for partial months

4.2 Exceptions

  • Refunds may be considered in extraordinary circumstances
  • Technical errors resulting in duplicate charges will be refunded
  • Contact visionaries@lokavision.com for refund requests

5. Price Changes

5.1 Future Changes

  • We reserve the right to change subscription prices
  • Existing subscribers will be notified at least 30 days before any price changes
  • Price changes will not affect current subscription period

5.2 Notification

  • Price change notifications will be sent via:
    • Email
    • Platform announcements
    • Direct communication

6. Failed Payments

6.1 Payment Failure Process

  • You will be notified if a payment fails
  • Multiple attempts may be made to process the payment
  • Access to Lumen Role features may be suspended until payment is resolved

6.2 Account Resolution

  • Update your payment information through your account settings
  • Contact support for assistance with payment issues

7. Taxes

  • Prices shown do not include applicable taxes
  • Any required taxes will be calculated and added at checkout
  • Tax rates are determined by local regulations

8. Contact Information

For any billing-related questions or concerns:

9. Changes to This Policy

We reserve the right to modify this Billing Policy at any time. Any changes will be communicated via email and platform announcements.